Shipping Policy
Free Shipping
Enjoy free shipping on all orders!
Shipping Time
Your order will typically arrive within 3-7 business days. While most orders arrive sooner, please allow up to 10 business days for delivery in rare circumstances
Processing Time
Our goal is to process your order within 1 business day. During major holidays or peak times, processing may extend to 5 business days."
Tracking Your Order
Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can track your package online and see its progress right to your doorstep.
Shipping Location
We currently ship only to the 48 continuous states within the United States.
Delivery Restrictions
Unfortunately, we do not deliver to FPO, APO, or PO Boxes. Please ensure to provide a physical address for delivery.
What if my order is damaged?
If your package arrives damaged, please:
- Inspect and Note Damage: Check for visible damage and note it when signing for delivery.
- Contact Us: support@bestbuddyramps.com
with photos of the damage and a brief description. - Claim and Return: We will help you file a claim and provide instructions for returning the damaged item and arranging a replacement or refund.
What’s your return policy?
We offer a 30-day return window for most products. For details, visit our Return and Refund Policy.
Do your products come with a warranty?
Yes, all of our products come with a warranty. For detailed information about what’s covered and how to make a claim, please visit our Warranty Policy page.
Is your checkout secure?
Yes, our checkout is secure. We use HTTPS, strong encryption, and regular security audits to protect your data. You can shop with confidence!
What forms of payment do you accept?
We accept all major credit and debit cards through PayPal's secure checkout, including Visa, MasterCard, American Express, and Discover.
What to Expect When You Order Multiple Items ?
Why Did I Receive Multiple Tracking Numbers for My Order?
When you order multiple items, you might get more than one tracking number.
We ship from the closest warehouse to ensure the fastest delivery, so you’ll receive separate packages with different tracking numbers.
Don’t worry—everything is on its way, and we’re working hard to get your dog ramps and steps to you quickly!
Why Did My Order Come in Multiple Shipments?
Your order may be split into multiple shipments to get everything to you as quickly as we can.
You might receive your packages on different days, but we’ll send you all the tracking numbers so you can track each delivery.
Why Do I See Different Carriers for My Shipments?
Different items might be shipped using different carriers.
This is normal and helps us get your products to you as quickly as possible.
Each carrier will have a tracking number for you to follow the progress of your package.
What Happens If One of My Packages Is Delayed?
If one of your packages is delayed, we will update you with the latest information.
Delays can happen, but we are here to help if you have any questions or concerns about your shipments.
What Should I Do If My Items Arrive at Different Times?
If your items arrive on different days, there’s no need to worry!
This is normal, and each package will have its own tracking number.
Just keep an eye on your emails for updates, and you’ll know when each part of your order is arriving.
