At Best Buddy Ramps, we are dedicated to ensuring you and your furry friend are happy with your purchase. We offer a warranty on all of our dog ramps and stairs to give you peace of mind and satisfaction with your purchase.

What’s Covered

Our warranty covers defects in materials or workmanship under normal, residential use for the duration of the warranty period. If you encounter any issues with your product due to manufacturing defects, we’re here to help.

Warranty Periods

We offer different warranty periods depending on the product:

• Dog Ramps and Stairs: Typically, our products come with a 30-day to 1-year warranty. The specific warranty period for each product is listed on the product page.

How to Request a Warranty Claim

To request a warranty claim, please follow these steps:

1. Contact Us: Email us at support@bestbuddyramps.com with your order number, a brief description of the issue, and any relevant photos of the defect.
2. Review: We will review your claim to determine if it falls under the warranty coverage.
3. Resolution: If the claim is approved, we will offer a replacement, repair, or refund based on the specific situation and product availability.

Exclusions

Our warranty does not cover:

• Misuse or abuse: Includes use beyond intended purposes, accidents, or neglect.
• Normal wear and tear: Routine maintenance issues or general deterioration over time.
• Environmental damage: Exposure to extreme conditions or substances not intended for the product.

Additional Information

• Proof of Purchase: A valid proof of purchase is required for all warranty claims.
• Return Process: If a return is required, we will provide you with instructions and, if necessary, a return shipping label.

Contact Information

For warranty claims or questions, please reach out to us at support@bestbuddyramps.com or visit our Contact Us page.

Thank you for choosing Best Buddy Ramps! We look forward to ensuring you and your pet are happy with your purchase.